Do you charge per agent?

No. One licence covers unlimited agents — add your whole team without any extra cost, which is the opposite of how Zendesk, Freshdesk, and Help Scout price.

Is there a recurring fee?

No. MegaSupport is a one-time purchase — \$69 (Single), \$129 (Extended), or \$249 (Agency) depending on tier. 6 months of support are included, renewable afterward at \$29/year for continued updates and support only — the plugin keeps working either way.

Which AI provider does it use?

Your choice — Anthropic or OpenAI. You provide your own API key, which is stored server-side and never exposed to agents' browsers.

How does WhatsApp support work?

Natively, through either Meta's own WhatsApp Cloud API or Twilio — no third-party bridge or Zapier-style connector required.

Do customers need to log into a portal to reply?

No — email piping lets them reply directly from their own inbox, and the reply is threaded onto the ticket automatically.

Does it work with WooCommerce?

Yes — tickets can be linked directly to WooCommerce orders and customers.

What PHP and WordPress versions are required?

WordPress 5.8 or higher and PHP 7.4 or higher.

Where is our support data stored?

On your own server, in your own WordPress database — nothing is sent to a third-party helpdesk cloud.

MegaSupport — MHM | Buy WordPress Theme

MegaSupport — A Real Helpdesk, Without the Per-Agent Bill

Ticketing, live chat, AI-assisted replies, and WhatsApp — self-hosted, one licence, as many agents as you want.

Zendesk, Freshdesk, and Help Scout all charge per agent, per month — the bill grows every time you hire. MegaSupport is a WordPress plugin you install once. Add your whole team without a single extra dollar.

What a Per-Agent Helpdesk Actually Costs

	Zendesk	Freshdesk	Help Scout	MegaSupport
Pricing model	Per agent / month	Per agent / month	Per agent / month	One-time, unlimited agents
Base rate	$19–$55/agent/mo	$19–$89/agent/mo	$25–$75/agent/mo	One-time from $69
5-agent team, 1 year	$1,140+	$1,140+	$1,500+	$69–$249, once
Data location	Their cloud	Their cloud	Their cloud	Your own server, your own database

Real-world Zendesk bills routinely land at $165–$265 per agent per month once AI features and add-ons are included. MegaSupport's AI-assisted replies and WhatsApp are built in from the start — no add-on tier.

🎫 Ticketing Core

Departments, canned responses, file attachments
Agent assignment with routing groups and auto-assign rules
Full reply history and internal notes

💬 Live Chat & Collision Detection

Real-time chat conversations between agents and customers
Collision detection — an agent can see when a colleague is already viewing the same ticket, so nobody double-replies

🤖 AI & WhatsApp

AI-assisted reply drafting — choice of Anthropic or OpenAI, your own API key
Native WhatsApp support via Meta's Cloud API or Twilio — no third-party bridge plugin needed
Email piping — customers can reply straight from their own inbox, no portal login required

📚 Self-Service & Quality

Knowledge base with categories and articles to deflect tickets before they're opened
SLA policies — response and resolution targets, tracked per ticket
CSAT surveys after resolution
Agent and team performance reports

🛒 Commerce

WooCommerce integration — tickets linked directly to orders and customers

Included in This Package

megasupport.zip — full plugin (Plugins → Add New → Upload)
Free updates while your support period is active

Who Is This For?

Any team currently paying per-agent for Zendesk, Freshdesk, or Help Scout
Agencies supporting multiple clients who don't want a support bill that scales with headcount
WooCommerce stores wanting tickets tied directly to orders
Anyone who'd rather their customers' support history lived in their own database, not a vendor's cloud

Related Products

Choose Your Licence

Single Site

1 domain

$69.00

Agency

Up to 5 domains

$249.00

Extended

Unlimited domains

$129.00

$69.00 one-time

Buy Now

6 months free support included

Extend support: $29.00/yr

CategoryWordPress Theme

Version2.0.0

Last UpdateSep 20, 2026

RequiresWP 5.8+

PHP7.4+

AuthorMHM

MegaSupport